Shipping, Returns and Exchanges with Staydium LA

International Shipping; who pays for duty or custom fees?
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
 
The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
 
StaydiumLA isn’t responsible for any additional charges that may apply after a purchase is completed.

When will my order ship?

In the US – we offer free priority shipping. Orders are packed and shipped within 2 business days of order. Based on location, delivery will take between 1 – 3 business days. International order may vary.

Does StaydiumLA ship internationally?

StaydiumLA currently ships internationally. Rates vary based on location, package size and speed. Customs, duties and taxes are not included in the item price or shipping cost. Recipient must pay all duties.

 

Can I change or cancel my order?

We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your order ships. Email us at customerservice@staydiumla.com to get it updated before your package goes out!

 

My package is lost!

Ah! If your package is lost in transit, please email us immediately. After an order has been delivered to the order address, we are not held responsible for lost or stolen packages. 

 

* USPS IS CURRENTLY EXPERIENCING DELAYS DUE TO COVID-19. DELIVERY TIMES MAY BE EXTENDED *